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Terms and Conditions


This document, hereinafter, "TAC" or "Agreement" is a legal agreement between the customer, and Cosmic Computers. By accepting products or services from Cosmic Computers, you agree to be bound by the terms and conditions of this Agreement.

Cosmic Computers reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.

Customer is the person or organisation who purchases or seeks services from Cosmic Computers, also referred to as "you".

Pricing and product availability
  • Prices, specifications and availability of products are subject to change without notice. Due to the unpredictable nature of the computer market, descriptions may not reflect current technical information. Any typographical, photographic or specification error in products or pricing on our web sites is subject to correction.

  • Orders generate an automatic confirmation and response e-mail. These automatic e-mails are subject to correction prior to shipment due to errors, changing market conditions, product discontinuation or unavailability, typographical errors, or any other reason.

  • We will notify you of any corrections or changes and ask for your approval before we complete your order. We will not complete your order until we have your approval. We reserve the right to limit sales, including the right to prohibit sales to resellers, even after we have received and confirmed your order. Published prices do not include shipping, sales tax and insurance.

  • All prices are in Australian dollars.

    Return and Refund
  • Cosmic Computers DO NOT accept returns for refunds, credit or exchanges based on incorrect, incompatible or unsuitable goods, please select your goods carefully before placing your order or ask for our advice in writing before purchasing.
  • Cosmic Computers DO NOT accept return for refunds for items returned which have been opened or used or damaged or modified, as we will not be able to return the product to our supplier.
  • Other Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 20% of the purchase price will be deducted. Returned goods must be in its original condition and unopened and include all the original packaging. Shipping and handling cost are not refundable.
  • Any incorrect, missing, DOA (dead on arrival) or damaged items received must be reported to Cosmic Computers within 24 hours of you receiving the delivery. This can only be done by Phone or E-mail.
  • If any item received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use theincorrect item will be deemed to be acceptance by the customer of the item as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

    Warranty
  • All goods sold by Cosmic Computers come with a one year warranty.
  • Warranty is not transferrable from original purchaser.
  • Computers sold by Cosmic Computers come with a one year part and labour warranty, unless customer has purchased an extended warranty which will be clearly marked on invoice if applicable.
  • Warranty only covers parts sold by Cosmic Computers, Warranty does not cover parts used in conjunction with any item sold by Cosmic Computers.
  • Customers must request a Return Authorisation Number before sending any faulty parts to Cosmic Computers. Once obtained Cosmic Computers will provide you the details required to return faulty goods.
  • All goods returned to Cosmic Computers found not to be faulty will not be returned to the customer and applicable costs will be charged to the customer for false returns.
  • All warrantees will be considered void, if the product is in anyway mishandled, incorrectly installed, modified, used incorrectly, abused or physically damaged.

    Delivery
  • We do not ship to PO Boxes.
  • We do not ship to third party addresses unless that address is confirmed and verified by Cosmic Computers.
  • Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. We shall not be held liable for delay or lost shipment.
  • Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
  • No products will be delivered outside Australia

    Privacy
  • Cosmic Computers is committed to the protection and security of your right to privacy. Your privacy is accounted for in every step we take. The latest encryption and fraud technologies are used whenever a personal or account detail is forwarded to us. This information is stored on a secure server.
  • Credit card details are never stored online.
  • All information obtained by Cosmic Computers is strictly for the purpose of processing your online order or for contacting you. Your account information is never shared or provided to any other party.
  • Cosmic Computers DO NOT use customer details or email addresses for sending unsolicited emails, except for information of news specials from Cosmic Computers. News and specials mailouts can be avoided apon request.
  • Cosmic Computers DO NOT disclose, sell or trade any collected information of its customers to any third parties other than those used to verify the order, such as bank or the financial issuer of creditcard.
  • © Copyright Cosmic Computers 2007